We've got your order

Order #100423 · 8 June 2026

Hello Jordan,

Thank you for your order. Your order number is #100423 — keep this handy in case you need to contact us. We'll be getting everything ready soon and will be in touch with an update. Here's a summary for your records. Please check your delivery address and the products listed and let us know if anything needs to change.

What's next

✓

Order confirmed

Being prepared

On its way

Delivered

We'll email you once your order is on its way, along with details on how to track its progress (where possible).

Delivery timescales

For in-stock items, please see the guidelines below. For pre-sale / pre-order items, please refer to the details further down this email.

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Standard (small–medium items): please allow 3–5 days to be shipped and delivered.

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Express (if selected): delivered within the specified Express delivery terms.

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Large furniture, Outdoor Kitchen / BBQ: please allow 7–10 working days. Our courier partner will contact you beforehand to book a delivery date.

Important information

One item is on backorder and will follow separately. Larger items are delivered by pallet — our courier will call to arrange a date.

Delivery address

Jordan Rivera
20 Broad Street
Wokingham
Berkshire
RG40 1AH
Tel: 07700 900123

Your delivery note: Please leave with the concierge if no one answers.

Your items

1 × 1.5M Acrylic Outdoor Light Up Christmas Tree with 160 Twinkling LEDs

£98.99

Discounts

−£98.99

Subtotal

£0.00

Shipping

£0.00

Total

£0.00

Before your delivery arrives

Our dispatch team will contact you to arrange a convenient delivery day. They can only do this once the goods have reached our warehouse, so please expect to hear from them after you receive your shipping email.

Your order is delivered on a wooden pallet to make sure it arrives in perfect condition. Deliveries take place Monday to Friday, 8:00am – 6:00pm.

Kerbside delivery only

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Someone over 18 must be present to receive and sign for the order.

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The driver cannot carry the furniture up or down steps, through a property, across a gravel driveway, or up particularly steep driveways.

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Some reasonable requests may be considered if the driver deems it safe — for example, using a pallet jack to move the order from the kerb onto a paved driveway. This is solely at the driver's discretion.

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The delivery company is unable to remove items from the pallet or take the pallet away with them.

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The pallet will normally be placed where required, within reason of the physical constraints of the pallet size.

Inspect before you sign

The driver will normally wait for you to inspect the goods, and we recommend doing so before you sign the delivery note.

If the driver does not allow sufficient time to break down the pallet and inspect the goods, you must sign the proof of delivery note as “NOT CHECKED”. If the goods are damaged and you sign as okay, it may be more difficult to arrange replacements.

If you are not at home on the pre-arranged day, or you refuse delivery, a re-delivery charge — usually £25 (but it may be greater) — may be required before we can arrange another delivery. If you request a return after this, the relevant shipping fees for the original attempt and the return may be deducted from any refund.

Read our delivery information for more about what to expect on the day.

Pre-orders

Where your order contains a pre-order item, the expected delivery date is shown in your order summary above. Pre-order dates may change; if they do, we'll aim to update you as soon as we're made aware.

Once your order is ready to despatch, you'll receive a call to organise a convenient delivery day (if shipped with Palletforce). If you've also ordered items that are currently in stock, we can usually split these from the order and despatch them straight away.

Peak order periods

During May–June and November–December, order times may move to the upper estimate due to order volume and courier availability. All orders are handled in date order, oldest first. We appreciate your patience while we dispatch your order, and others, as soon as we possibly can.

Finance orders

If you've placed your order using our finance option, please note the goods will only be dispatched once the lender has accepted the finance application.

Something not quite right?

If you've missed something, or something doesn't look quite right, give us a call and we'll put it right. Please have your order reference number to hand.

Call 0118 3800 381

Email [email protected]

Web www.gardentrends.co.uk

Monday to Friday, 9am – 5pm

The Garden Trends Customer Service Team

Garden Trends Ltd

Registered address

Unit 6a Lys Mill, Howe Road, Watlington, Oxfordshire, OX49 5EQ, United Kingdom

Registered in England and Wales, Company No. 09270274 · VAT No. GB 200114396